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Crisis Interventions – 24 hours a day, 7 days a week

Crisis Interventions are services to help reduce or eliminate the impact of unexpected mental health events a person could be experiencing. Our clinical staff are available for you to talk with right away to help cope with unexpected mental health issues causing extreme stress.  If you feel you/family member are in a mental health crisis we are available 24 hours a day/7 days a week, including all holidays.

After Hours Crisis Intervention

When calling the LCMHA After-Hours Crisis Line, you will be connected with a worker from the Access Department to talk about your needs and work on ways to reduce symptoms. When calling to speak with someone, you will first be connected with an answering service. The purpose of this is to make sure everyone gets to the right person/service. If you are in need of a crisis worker, let the answering staff know. If you just need to ask a question or talk and are not in crisis, your call may be sent to another service. Once decided that you need to speak to a crisis worker, your call will be transferred to the After-Hours Clinician. This clinician is someone from LCMHA’s Access Department. He/she will talk with you about your needs, evaluate your symptoms, and recommend a course of action. Most of the time, these calls result in a reduction of symptoms and a safety plan (working on skills, de-escalation techniques, etc.). At times if the need is high enough and safety is a concern, the clinician may call 911 for assistance. It is important to note that this is not common but does happen as we need to make sure that you are safe. This is our number one priority. This After-Hours service is available all of the time; 24 hours per day, 7 days per week, 365 days a year.

We hear that people are nervous about calling in the middle of the night for fear of bothering someone. We are happy, ready and willing to speak with you. We understand that crises don’t always happen during business hours and hope that you are comfortable enough to reach out to us when in need. If you have any questions about this process, please contact LCMHA and request to speak with an Access Clinician and we can go over the process in detail with you. As always, you can call Customer Services with your concerns also.

Inpatient Hospitalization 

This is used when a mental health crisis is severe and the person in crisis cannot be safely kept in the community. Inpatient hospitalization is used as a last resort in keeping a person safe from harm.