Grievance and Appeal
As a recipient of mental health services through LCMHA, you have the right to appeal or grieve any decision to deny, suspend, reduce, or terminate services. There are different avenues available to you for seeking resolution of problems or differences that may arise. For additional information or a copy of “Appealing Choices: Your Grievance and Appeal Process”, contact Customer Services.
- You may file a Recipient Rights Complaint if you feel your rights as defined in the Michigan Mental Health Code have been violated.
- The Local Dispute Resolution Process is available if you disagree with decisions made about the services you are to receive or have been receiving.
- If you disagree with the decision to deny hospitalization or other services, you may request a Second Opinion
- If you are a Medicaid recipient, you may request a Medicaid Fair Hearing before an administrative Law judge
- Or, if you are not a Medicaid enrollee, you may request a review by the Department of Community Health Alterative Dispute Resolution Process. This option is available only after the Local Dispute Resolution Committee has reviewed your concerns and made a decision with which you do not agree.
Call 517-263-8905 or 1-800-664-5005 to speak to our Customer Service staff.
If you’re in crisis, call 517-263-8905 or 1-800-664-5005
Call 2-1-1 for a list of current resources
517-263-8905
800-664-5005
Monday – Friday
8:30 AM – 5:00 PM
1040 S. Winter Street
Suite 1022
Adrian, MI 49221