Recipient Rights
LCMHA clients have rights guaranteed by the Michigan Mental Health Code, such as:
- receiving treatment with dignity and respect, free from abuse and neglect
- privacy of your health information
- consenting to any services provided
More information about your rights is contained in the YOUR RIGHTS pamphlet. This pamphlet is available upon request, and a copy will be given to you when you are seen for your first appointment.
If you have questions about the Mental Health Code rights, or if you believe a recipient’s rights have been violated, contact the Recipient Rights Office at (517) 264-0192. You can also download a complaint form here.
If you disagree with decisions made about services or are dissatisfied with your services, you may use the local dispute resolution process. This is available to anyone requesting or receiving services. The LCMHA Local Dispute Resolution Committee will conduct an investigation of your complaint. The resolution will be handled in a timely manner. To initiate this process you may contact Customer Services or the Recipient Rights Officer.
Medicaid recipients have the right to request a Fair Hearing. This hearing is conducted by an Administrative Law Judge from the Administrative Tribunal, a branch of the Michigan Department of Community Health. A Fair Hearing can be requested if a service has been denied, suspended, reduced or terminated. LCMHA is required to provide you notice of the service you have been authorized to receive or changes in the service you have been receiving. You have ninety (90) days from the date of this notification to request a Fair Hearing. A Fair Hearing request form will accompany any notice you receive about the services to be provided. These forms are also available from LCMHA. Assistance in completing the form is available upon request.
Recipient Right Complaints, Local Dispute Resolution Requests, Requests for Second Opinion, request for review by the Department of Community Health Alternative Dispute Resolution Process, and requests for information regarding Medicaid Fair Hearings should be directed to Customer Services or Recipient Rights at 517-263-8905 or 1-800-664-5005.
Confidentiality
As a consumer of services provided through LCMHA, you have the right to have information about your mental health treatment kept private. Unless you sign a Release of Information, information about your mental health treatment cannot be given to anyone except as required by law.
Confidential information may be released only in the following situations:
- If required by law
- If you, or your legal representative, give written consent
- If needed to get benefits for you or to get reimbursement for the cost of treatment
- If the information is needed for research or statistical purposes with safeguards regarding identification.
- If you die and your surviving spouse or other close relative needs the information to apply for and receive benefits
- If you tell your mental health professional that you are going to harm yourself and/or another person, she/he may be required to notify the police and the person you threatened to harm
- If child abuse or neglect is suspected or disclosed, a report must be made to Children’s Protective Services or local law enforcement.
- Adult Protective Services referrals will also be made when abuse or neglect of a vulnerable adult is suspected.
If you feel your confidentiality rights have been violated, call the Recipient Rights Officer Stephen Mitchell at 517-263-8905 or 1-800-664-5005.
Call 517-263-8905 or 1-800-664-5005 to speak to our Customer Service staff.
If you’re in crisis, call 517-263-8905 or 1-800-664-5005
Call 2-1-1 for a list of current resources
517-263-8905
800-664-5005
Monday – Friday
8:30 AM – 5:00 PM
1040 S. Winter Street
Suite 1022
Adrian, MI 49221